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KMID : 0379819830010010072
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Journal of Korean Society for Health Education and Promotion
1983 Volume.1 No. 1 p.72 ~ p.82
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A study on satisfaction of outpatient toward hospital
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尹英玉/Yoon, Young Ok
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Abstract
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The purpose of this study is to provide the basic data necessary for the effective perfor-mance of administrative readjustment and demand and supply of medical care service by analyzing the extent of satisfaction of outpatient toward hospital.
The subjects of this study are the 832 outpatients (398 male and 434 female) visit to 2 different university hospital in Seoul. The data were collected through self-administered. techniques with a structured questionnaire from Oct. 21 tb Nov, 9, 1982, All the collected. ` data were analyzed by means of percentage, mean and standard deviation.
The results were as, follows:
1. Those who are between- 30 and 39 of age constitute the largest part of them as being 31.7 percent of the whole body. 40. 0 percent of them graduated from the college and they take: the largest part of those who answered the questionnaire. 43.3 percent of the patients visit. to the hospital by the reason for the reputation of a doctor and they take the largest part. of -the subjects.
2. The extent of satisfaction for hospital system.
The mean extent of satisfaction for hospital system was revealed 2.50 scores, which is; evaluated to neutral.
The mean extent of satisfaction for waiting time of prescribed medicine presented 1.5L scores, the lowest among the component of hospital system, which is evaluated to high. dissatisfaction.
3. The extent of satisfaction for the environment and facilities of hospital.
The mean extent of satisfaction for the environment and facilities of hospital was revealed-3. 08-scores, which is evaluated to moderate satisfaction.
4. The extent of satisfaction for doctor and other hospital employees.
The mean extent of satisfaction for doctor and other hospital employees was revealed 3.05, scores which is evaluated to moderate satisfaction. The mean extent of satisfaction for doctor presented 3.39 scores, the highest among the components of doctor and other hospital. employees.
5. The extent of satisfaction for charge of hospital.
The mean extent of satisfaction for charge of hospital was revealed 2. 74 scores, which is evaluated to neutral.
6. The extent of whole satisfaction for hospital.
The mean extent of whole satisfaction for hospital was revealed 2.84 scores which is evaluated to neutral.
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